FAQ

Frequently Asked Questions (FAQ)

Order & Shipping

How long does shipping take?
We typically ship within 3 business days of receiving your order. Delivery time is 2-4 days depending on your location.

What are the shipping costs?
Shipping costs are calculated at checkout based on your location. We offer free shipping on orders over €80.

Can I change or cancel my order later?
As long as your order has not yet been shipped, you are welcome to contact us to make changes.

Products & Quality

Are the cups dishwasher and microwave safe?
Yes, our mugs are dishwasher and microwave safe, so you can use them comfortably in your everyday life.

Are there personalized mugs with your own logo or design?
We don't currently offer personalized orders, but stay tuned—we're working on future options!

Returns & Exchanges

Can I return my order?
Yes, you can return your order within 14 days of receipt, provided the goods are unused and in their original packaging.

Where do I get my return label?
You can download the return label using the link in your shipping confirmation. It should be located under your tracking number. Alternatively, you can contact us, and we'll take care of it.

What do I do if my product arrives damaged?
Please contact us immediately with a photo of the damaged item, and we will work to resolve the issue quickly.

Payment & Security

Which payment methods are accepted?
We accept PayPal, credit cards (Visa, MasterCard, Amex) and other secure payment methods.

Is my payment secure?
Yes, all transactions are processed through secure payment providers and transmitted encrypted.

contact

How can I reach you?
You can contact us anytime by email at shop@airabica.de . We typically respond to inquiries within 24 hours.